Terms & Conditions
- General information
- These Terms & Conditions (hereafter: “Terms”) apply to all sales and purchases made via the website https://www.conqueroats.com (hereafter: “Website”) by Conqueroats d.o.o. (hereafter: “Seller”, “we”, “us”).
- Conqueroats d.o.o. is a company registered in Slovenia, with registered seat at:
Rakuševa ulica 8,
1000 Ljubljana,
Slovenia,
registration number: 9615555000,
VAT ID: SI26665182. - By accessing or using the Website and by placing an order, you confirm that you have read, understood and agree to these Terms.
- Scope and conclusion of contract
- By placing an order through the Website, the buyer (hereafter: “Customer”, “you”) accepts to purchase the selected products under these Terms.
- The contract between Seller and Customer is concluded when Seller confirms the order (for example by e-mail or on-screen confirmation).
- Products, prices and payment
- Product descriptions, ingredients, quantities and other legally required information are displayed on the Website.
- All prices are stated in EUR and include applicable VAT unless explicitly stated otherwise. Shipping and any additional costs are shown before order confirmation.
- Accepted payment methods are listed on the Website. Payment is due at the time of ordering unless explicitly agreed otherwise.
- Delivery and shipping
- Delivery terms, shipping methods, and shipping costs are described in the Shipping Policy.
- Delivery times are indicative and not guaranteed, as they depend on availability, courier services and other logistical factors.
- Risk of loss or damage to the goods passes to the Customer at the moment the goods are delivered to the Customer or a person authorised by the Customer, in accordance with applicable consumer protection law.
- Right of withdrawal, returns and refunds
- Consumers have the right to withdraw from the purchase contract within 14 days from the day of receipt of the goods, without giving any reason, unless an exception applies, in particular in the case of sealed food products which are not suitable for return due to health protection or hygiene reasons if the seal has been broken after delivery.
- The procedure, conditions and costs related to withdrawal, return and refund are described in the Return Policy.
- Warranty and liability
- If products are defective or do not conform to the contract, Customer may assert their statutory rights under applicable consumer-protection law.
- The Seller shall be liable only to the extent required by mandatory law and shall not be liable for indirect or consequential damages, except in cases where such liability cannot be excluded.
- Data protection & Privacy Policy
- Use of personal data is governed by the Privacy Policy. By ordering, you confirm that you have read and accepted the Privacy Policy.
- Governing law and dispute resolution
- These Terms are governed by the laws of the Republic of Slovenia.
- In case of any disputes, parties will attempt to resolve them amicably. If not possible, the dispute shall be submitted to the competent court in Slovenia.
- The Seller does not recognise any out-of-court consumer dispute resolution provider as competent to resolve consumer disputes, unless such participation is required by applicable law.
- Changes to Terms
- The Seller reserves the right to amend these Terms at any time. The version in force at the time of order placement shall apply.